If you're wondering what customer service has to do with eucalyptus and a camera, I'll tell you two stories. Both are true. I know because I was there.
Not long ago I decided that the geriatric boughs of dried eucalyptus that for years have graced an antique jug in our dining room had lost their zip. So off I trotted to the florist shop with hope in my heart and money in my pocket.
Not that day.
The shop owner was at first too occupied with writing on her order pad to notice me. Then, in answer to my inquiry, she led me to the cool room where a few sprigs of eucalyptus peeked out from a corner. As I stepped closer to look at them, I heard the door swoosh shut behind me. The owner had gone without a word, leaving me alone, closed up in that chilly glass vault. When I managed to open the heavy door, I stomped out of that shop as fast as ... well as fast as I could stomp.
The other story.
Years ago Joe and I purchased a simple camera from the legendary Maine outfitter L.L. Bean in Freeport.
Thinking it needed only a slight adjustment, we took it to the L.L. Bean outlet in Ellsworth. No, the clerk said, she didn't think such an old camera was worth the cost of sending it away for repairs.
- LLB: When did you buy it?
- Joe: Years ago.
- LLB: How much did you pay for it?
- Joe: About $150.
- LLB: Do you have the receipt?
- Joe: Probably not.
- LLB: That's okay. We trust you.
Where else on this earth could we purchase a camera, use it for ten years, completely wear it out, return it sans receipt and walk away $25 to the good?
Customer loyalty. To L.L. Bean it was worth more than the refund Joe and I came home with that day.
Now I'll give you a peek at some of the denizens of my closet.
Oh, and you may be wondering what happened to our ancient, bedraggled eucalyptus. I removed it from the jug, bathed it gently in cool water, dried it with care, and returned it to its rightful place in our dining room. And there it remains today, as fragrant as any flower shop might hope to be.
Customer service. It matters. Indeed it does.
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©2011 Rough Magic Creations.